Managing your booking: what to do after you reserve your transfer

Once your booking is complete, a confirmation arrives at the email address you entered — whether you booked as a guest or with a customer account. It contains your booking reference, the key you will use for everything that follows. Keep the email where you can find it again.

The confirmation email also links to your voucher. Open it straight away and compare every detail with your plans: pickup date and time, the address or hotel you entered, the airport and direction, and the passenger count. A mismatch is far easier to resolve days ahead than on the morning of your transfer.

If no email appears, check your spam folder first. If you still cannot find it, reach out through the site's help centre or contact form so the support team can look into it.

You do not need an account to see your trip. Open the “View your booking” link in your confirmation email, or use “Check a booking” on the sign-in page with your booking reference and the email address you booked with.

There you can review what you reserved: the route, the pickup time (and the return pickup on a round trip), your flight, the number of passengers, the vehicle class, the total and the payment status. A quick look is worth it whenever your travel plans shift, so the booking still matches reality.

If you have a customer account, every booking made with its email address is also collected in one place under your account. That is convenient if you travel more than once or have reserved a round trip.

Amendments — a new pickup time, for example — are coordinated with support. Contact the team through the help centre or the contact form, include your booking reference, and describe what you need; they will confirm what is possible for your booking.

Your booking page shows the free-cancellation deadline. Until then you can cancel there yourself, and a card payment is refunded in full. After the deadline, contact support. The full terms are on the Cancellation & refunds page.

A few days before your transfer, open your booking one more time and check the pickup date and time, the route and the passenger count. Child seats are listed in your confirmation email — one per child who needs one; if one is missing, contact support.

If waiting beyond a free period is charged, your voucher shows the free minutes and the rate. If you chose to pay the driver in cash, have the amount ready.

On the day itself, keep the voucher and your booking reference easy to reach on your phone. With the details verified in advance, all that is left is to be ready at your pickup time.