ClickToGoo support
Transfer help and transfer firm applications in one place
Tell us whether you are planning a ride, following an active booking or applying as a transfer firm. We route every request to the team that can act on it fastest.
Support request
Tell us how we can help
Add your route, your booking reference if you have one and the date of travel, so we can tell urgent pickups from general questions.
Good to know
For something urgent on the day of travel, message us on WhatsApp if it is shown on this page. For everything else, the form gives our team all the details at once.
Support hours
7/24
Before you write
Answers that make support faster
A few details up front save back-and-forth and get your request to the right team.
What should I include for an active transfer?
Send the passenger's name, the booking reference if you have one, the pickup date, route and flight number, and a phone number where our team can reach you. For urgent questions on the day of travel, message us on WhatsApp if it is shown on this page.
Can transfer firms apply from this page?
Please use our transfer firm application page instead: you enter your company details and upload your documents there, and our team reviews every application.
Can you help with payment or confirmation questions?
Yes. Send your booking reference and tell us where the payment stopped. Our team can see whether the payment went through and whether your booking is confirmed.
Have a transfer today?
Send us the details with the form. If WhatsApp is shown on this page, message us there for anything urgent about today's pickup.