KVKK Clarification Notice

Identity: the names of the lead passenger and of the other passengers you add, and the ages of children travelling.

Contact: e-mail address and phone number.

Customer transaction: booking reference, pickup and drop-off points, airport and flight number, date and time, number of passengers and bags, seats and extras, the name for the pickup sign, your note for the driver, and the requests and complaints you send to our support team.

Financial: payment method, amount paid, payment and refund status. Card details are held by our payment provider, not by us.

Transaction security: IP address, browser and device details, sign-in records and server logs.

Creating and carrying out your booking, taking payment and making refunds, passing the trip details to the transfer firm, sending you booking messages and running your account: processing is necessary for the establishment and performance of a contract with you (KVKK Art. 5/2-c).

Keeping the records required by tax and commercial law and answering requests from authorities: processing is necessary to comply with our legal obligations (Art. 5/2-ç).

Handling complaints and disputes: processing is necessary to establish, exercise or protect a right (Art. 5/2-e).

Keeping the site and payments secure and preventing fraud and misuse: processing is necessary for our legitimate interests, provided it does not harm your fundamental rights and freedoms (Art. 5/2-f).

Where the law requires your explicit consent for a processing activity, we ask for it separately; you can withdraw it at any time with effect for the future.

To the transfer firm that carries out your trip, only the details it needs for that trip — the booking reference, the passengers' names, pickup and drop-off points and times, flight number, number of passengers and bags, child and booster seats, the name for the pickup sign and your note for the driver — so that it can perform the transfer. Your phone number and e-mail address are not passed on.

To the travel agency, hotel or company that booked for you through its ClickToGoo business account, or whose page on our site you booked through, so that it can follow the booking; it sees the passengers' names, contact details, flight and notes.

To service providers acting on our behalf — payment, maps and address search, e-mail, WhatsApp and SMS messaging, site delivery and protection against automated abuse, and hosting — so that they can provide their service to us, and to public authorities where the law requires it.

Cross-border transfers are made in line with KVKK Art. 9 as amended in 2024: under an adequacy decision, appropriate safeguards such as standard contractual clauses, or a permitted exception.

We collect personal data electronically: from you through the website, the booking and account forms and our support channels; from our payment provider; from Google or Apple if you sign in with them; and, where someone books for you, from the travel agency, hotel or company that made the booking. Technical data is collected automatically through server logs and the cookies described in our Cookie Policy.

We collect it on the legal grounds set out above for each purpose.

You may apply to us to learn whether your personal data is processed; to request information about it if it is; to learn the purpose of the processing and whether the data is used for that purpose; to know the third parties in Türkiye or abroad to whom it is transferred; to have it corrected if it is incomplete or wrong; to have it deleted or disposed of under the conditions in Article 7 of KVKK; to have these corrections or deletions notified to the third parties to whom it was transferred; to object to a result against you that arises solely from automated analysis; and to claim compensation for damage you suffer because of unlawful processing.

To exercise these rights, apply to us using the contact details above in line with the Communiqué on Application Procedures. You may also complain to the Personal Data Protection Authority (KVKK).

You can apply in writing to our address or by e-mail from the address registered with us. Your application should give your name and surname, your Turkish identity number or, if you are not a Turkish citizen, your nationality and passport number, your address, your contact details and what you are asking for.

We answer free of charge and at the latest within 30 days. If answering involves a separate cost, the fee in the tariff set by the Personal Data Protection Board may be charged.

This notice is published in English, Turkish, German and Russian. If the versions differ, the Turkish version prevails.